Shipping policy
We appreciate you choosing SONGDI SU. Operating as a professional online store based in Lower Hutt, New Zealand, our business focuses on cost-effective mid-to-low-end consumer electronic devices and accessories. We adhere to standardized warehouse inspection and anti-collision packaging procedures to ensure every order is properly processed and safely delivered to global customers within the estimated shipping cycle.
1. Order Processing Time
Our warehouse team completes order verification, product quality inspection and sealed protective packaging within 1 to 7 business days after successful order payment and confirmation. All processing work is paused during New Zealand weekends and official public holidays. During peak sales periods with massive order volumes, order preparation progress may be slightly delayed. We will promptly send email notifications to customers once obvious delivery delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all orders are calculated based on parcel weight, overall size and final delivery destination. All specific logistics costs will be fully displayed on the checkout page before payment submission, with zero hidden fees.
All consumer electronics orders adopt unified standard international shipping service, with a fixed estimated delivery time of 15 business days. The actual delivery schedule is subject to real-time logistics operation status.
The published delivery duration is only a reference value. Actual delivery speed may be affected by logistics carrier congestion, cross-border customs review cycles, severe weather, regional transportation restrictions and various statutory holidays.
3. Shipment Confirmation and Order Tracking
After your electronic parcel is picked up and dispatched by our official logistics partner, our system will automatically send a shipment confirmation email, including your exclusive tracking number and official tracking query entrance.
Due to cross-platform data synchronization rules, logistics tracking information will be updated and available for customer inquiry within 24 to 48 hours after shipment. If the tracking status cannot be updated normally after the time limit, customers can contact our support team for manual parcel inquiry and verification.
4. Incorrect Address Disclaimer
Customers must fill in accurate, detailed and valid recipient addresses, postal codes and contact information during order placement, and carefully check all delivery information before confirming payment.
SONGDI SU shall not bear any liability for misdelivery, delivery failure or parcel loss caused by incorrect, missing or invalid recipient information provided by customers. If the parcel is returned due to address errors, all reshipping expenses incurred will be borne by the customer alone.
5. Lost or Damaged Packages
If your electronic parcel is missing, untraceable or confirmed lost during cross-border transportation, please initiate a parcel investigation application to our customer service team within 2 days after the scheduled delivery date.
Electronic products are vulnerable to collision, extrusion and surface damage during long-distance international transportation. If you receive damaged, defective or functionally abnormal electronic products, please retain the complete original packaging and take clear photos of damaged goods and packaging conditions within 24hours after parcel receipt. Our team will verify the evidence and provide targeted solutions as soon as possible.
6. Apparel Care and Usage Notice
Each consumer electronic product is equipped with detailed usage specifications and daily maintenance guidelines, covering standard operation, environmental adaptation and storage requirements. Customers shall use and maintain the products in strict accordance with official instructions. We do not undertake any liability for equipment failure, component damage or product performance degradation caused by unauthorized disassembly, improper operation, incorrect storage and human misuse.
7. International Shipping and Customs Notice
We provide global cross-border shipping services for all electronic products sold in our store. According to the local trade policies and customs regulations of different destination countries, overseas orders may be subject to import duties, customs clearance fees and other statutory charges.
All customs-related taxes and fees are fully borne by the order recipient, and these additional costs are not included in the product unit price and basic shipping fees. We will not be responsible for parcel detention, customs rejection, forced return and related economic losses caused by customers’ violation of local import declaration regulations.
8. Contact Information
If you have any questions or doubts about our shipping rules, logistics progress, delayed delivery and after-sales processing, please contact us through the official channels below:
Trade Name: SONGDI SU
Phone Number: +64 27 733 5714
Email: contact@silivexora.shop
Physical Address: 156 Queens Arcade, Lower Hutt, WGN 5010, New Zealand